Do these five things to become a better mentee

Do these five things to become a better mentee

“Work with a mentor” is right up there with “maximize your 401K contributions” and “no more than one drink at the office holiday party” on the list of common advice given to young professionals at the beginning of their careers. Harder to find are answers to questions such as, What is the best way to build a mentor relationship? How can you make the most […]

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The hardest problem in digital transformation

The hardest problem in digital transformation

Digital transformation is challenging — and there are many “red herring” candidates for the toughest. Technology is tough — choosing the right approaches and platforms, and then implementing these intelligently. Talent is hard to come by — the necessary skills seems to be in short supply, and new talent brought in needs to complement and enhance existing institutional knowledge. But the real challenge is creating sustained […]

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Friday 5 — 12.9.2016

Friday 5 — 12.9.2016

Is Snapchat’s somewhat impenetrable experience design a feature and not a bug? Josh Elman explains the difference between intuitive design and shareable design. The latter reflects the deeply social nature of how humans learn, and capitalizes on people’s desires to learn and to teach. Just when I finally mastered NYC’s Whole Foods color-coded checkout lines, Amazon Go opened in Seattle: a new store with no checkout, no lines, and […]

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Friday 5 — 10.21.2016

Friday 5 — 10.21.2016

The Harvard Business Review launched a Slack bot to deliver insights from more than 200 best-practice articles, neatly chunked into do’s and don’ts (an editorial feat I don’t envy.) The bot will send you daily articles, and serves up related case and article links. What are the ethics around creating ever more addictive new digital experiences? The Atlantic explores the role of moral integrity in software design. And if you’re […]

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Friday 5 — 10.14.2016

Friday 5 — 10.14.2016

Amazon is taking another swing at streaming music, but this time with Alexa as its not-so-secret weapon. Will the hardware that’s insinuating itself into our home lives (and turning our tots into tyrants) make the difference? Alexa’s already done a good job making Siri seem dumb. No one ever sits you down to teach you how to write an email, but they probably should. Here are […]

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Friday 5 — 10.7.2016

Friday 5 — 10.7.2016

Chatbots still have a long way to go, but Duolingo has identified a great application: bots for language learning. You might be embarrassed to try a new French word with a colleague, but a robot won’t judge. Not yet, anyway.  A recent release of the Facebook Messenger app has enabled end-to-end encryption, which is a fancy way of saying that the messages are indecipherable en route and […]

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Friday 5 — 8.19.2016

Friday 5 — 8.19.2016

Google Duo, a clean, simple mobile video calling (and soon, audio calling) app launched this week to take on Facetime. The jury is still out whether its simplicity will carry the day, or it will become the latest failed Google social tool (Buzz, Wave, Plus). Here’s a UX secret that will ruin apps for you: artificial waiting time. Facebook and other online services are delivering services […]

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Friday 5 — 8.5.2016

Friday 5 — 8.5.2016

Consider optimizing your analytics implementation for more lightweight use cases — e.g., monitoring and reporting, rather than exploration and data mining . Alex Couch captures a frustration I’ve experienced with all kinds of software projects—a great deal of energy is expended designing for what might end up being the rarest and most involved use case, neglecting the lighter weight, most common use cases. A healthy social media strategy requires ongoing measurement and evolution. […]

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Friday 5 — 6.17.2016

Friday 5 — 6.17.2016

  Mary Meeker’s annual internet trends report reveals that internet growth is finally losing its mojo, but certain behaviors, like photo sharing and voice, continue to rise. Read the slide deck (or just the analysis.) Pleased to see Candace Payne, aka Chewbacca mask lady, made slide 85! The New York Times explains dark patterns, websites that turn persuasive user experience design into a dark art. Go directly to darkpatterns.org to learn about common deceptive […]

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Friday 5 — 5.27.2016

Friday 5 — 5.27.2016

Friday 5 is taking a break to go peer at people’s internet-enabled devices in 三门峡 and 西安 — neither of which I can pronounce, but Wikipedia can teach you. Back in time for Lionel Messi’s birthday, Friday, June 24. This UX reality check presents 14 hard truths about users. Most common mistakes I’ve seen (and committed) are ignoring the fact that users are in “doing mode” rather than reading your help […]

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