crew rowing choppily

By |

How to build a cross-team content engine

Bringing teams together to work on enterprise content products requires intentional and consistent effort. It’s hard to get people sitting in different silos to collaborate, and it’s crucial to gain executive buy-in for an investment in content strategy. Confab 2018 invited me to share some of the approaches I’ve used to break down barriers and …

Read More

Burberry chatbot

By |

The care and feeding of your chatbot: Conversational interfaces demand a content strategy

Suddenly, we’re surrounded. From internet-enabled speakers to just-in-time text messages to AI-powered bots of all flavors, we have daily interactions through conversational user interactions. And as with any technology in its infancy, many of those interactions are flawed. How do you begin to create well-designed conversational interactions that take into account both the intent and context?

Read More

Boise innovation challenge coaster

By |

Lessons from Boise: What colleges can teach us about fostering innovation

Students are natural idea generators. Exposed to new concepts, people, and settings, students are in a learning mindset and readily apply their minds to solving problems on campus, locally, and even globally. But how can campuses build on this natural inclination to help students take their ideas a step further?

Read More

amazon go bottles

By |

Frictionless in Seattle: Embracing the panopticon of Amazon Go

On the final evening of its first week open to the public, the Amazon Go store still drew lines of eager customers. The lines were staffed by employees in orange parkas, who cheerfully engaged with shoppers and handed out high-quality, reusable bags. And the wait was short: no more than five minutes in the Seattle drizzle.

Read More

sidewalk closed dead end

By |

Your project failed. Now what?

Failing once in a while is a good sign. While failure can certainly come from inattention or poor decision-making, it often is associated with experimentation and innovation. No one seeks out the sting of a failure and its repercussions, but smart professionals embrace failure as an opportunity to learn and improve.

Read More

domino puzzle

By |

Digital goes horizontal: challenges in the cultural sector

As educational and cultural institutions fight for relevance in an attention economy against a backdrop of an increasingly distrustful environment, taking digital horizontal is a C-suite imperative.

Read More

By |

Do these five things to become a better mentee

“Work with a mentor” is right up there with “maximize your 401K contributions” and “no more than one drink at the office holiday party” on the list of common advice given to young professionals at the beginning of their careers. Harder to find are answers to questions such as, What is the best way to build a mentor relationship? How can you make the most of your interactions? And how can you sustain a meaningful connection over time?

Read More

By |

The hardest problem in digital transformation

The real challenge is creating sustained cultural change: assembling and leading the right teams with the right mindset that work to build bridges within and beyond and organization, to implement successful transformative rather than incremental programs, and to disseminate learning and practice across the enterprise. In the end, it’s all about culture.

Read More

By |

Friday 5 — 4.28.2017

An IDEO team combined human design talent and machine learning to create Font Map, a tool for designers to compare and find similar fonts. This started with Google’s ~750 typefaces, but can scale to many more. Explore for yourself. More and more of my searches start and end in the Google ecosystem, including those short snippets results in …

Read More

imessage ellipsis

By |

Friday 5 — 4.21.2017

No one needs the embarrassment of a notification popping up at the wrong time — or on the wrong device. Wired explains how to find out where you’re signed into iMessage, set up two-factor, and turn off messaging where needed. Bloomberg’s new Lens app provides a handy overlay of contextual information about people and companies. You …

Read More

× Close