General

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The hardest problem in digital transformation

The real challenge is creating sustained cultural change: assembling and leading the right teams with the right mindset that work to build bridges within and beyond and organization, to implement successful transformative rather than incremental programs, and to disseminate learning and practice across the enterprise. In the end, it’s all about culture.

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Steps at ILLUMINUS

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HUBweek moments

HUBweek 2015 is a wrap. 46,000 people took part in this weeklong celebration of the work and impact at the intersection of art, science, and technology in Greater Boston. The festival was co-founded by Harvard, MIT, MGH, and the Boston Globe, and benefited from creative collaborators from dozens of institutions across the region. A few of my …

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How Budweiser won the Nobel Prize in chemistry

It’s easy to spot the difference between an organization with digital DNA and an organization still making the transition. Here’s an example highlighting different approaches to breaking news. On Monday morning the Nobel Prize in chemistry was announced. The Wall Street Journal was pushing the story via multiple Twitter accounts. So I clicked on one …

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Here’s why Google indexing tweets matters

This week I was looking for an article about the pressures of media coverage on scientific research to send to a few colleagues. All I could remember was that it was in the New York Times recently, and had the words “perils” and “publishing” in the title. So I searched within Google News for “perils publishing science nytimes” …

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social chatter

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The institutional odyssey

Exploring best practices — and unanswered questions — as we navigate social conversation in today’s digital organization Back in the mid-90s, establishing an institutional web presence began with writing a million dollar check to Oracle. As a next step, you hired a fleet of technical employees, one of whom was called a “Webmaster”—schooled in the …

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data-meeting

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Charge up data reach with smart UX

Last week I participated in a data and gov tech roundtable hosted by Nick Sinai at the Shorenstein Center at Harvard Kennedy School. Nick brought together an all-star panel with Lynn Overmann, Todd Park, Aneesh Chopra, and newly-named U.S. Chief Data Scientist D.J. Patil. Entrepreneurs, academics, and officials exchanged ideas on the challenges of collecting, structuring, and …

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google wordlens

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7 opportunities for digital in educational travel

There’s a lot going on at the intersection — some might even say collision — of mobile, social, digital revolution and the travel industry. Last week I presented at the Educational Travel Community summarizing current and emerging challenges, and offering seven digital opportunities to pursue. The New Digital Normal, and What It Means for Travel from …

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bridge over Charles river

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In defense of screen time

“Screen time” ranks among the phrases, along with “trans fats” and “big box retailer,” that elicit mournful nods among the chattering classes. People regret the loss of unmediated presence: museums free from selfie sticks, dinners uninterrupted by stealthy smartphone checks and weekends free from the tyranny of email. And I get that, I do. But …

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noble

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Noble or lazy gas: language and perspective

Last week I was speaking to a Chinese-speaking colleague when the concept of  ‘noble gas‘ came up. Initially, translation was a problem, because it turns out the Chinese phrase is ‘lazy gas’ or  惰性气体. The difference made me wonder enough to go back and check where the English phrase came from. It was translated directly from the …

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