Friday 5 — 3.4.2016


My mild obsession with work hacks is gratified by this list of 32 of the best productivity tools. I’ve also observed that my habits have changed over time — I use overarching to-do and project management apps like Evernote less, and little tools like Momentum more. When might it make sense to have a digital alter ego rather than share your real identity. This Berkman Center podcast...

Friday 5 — 8.15.2014


Lots of buzz about the U.S. Government’s launch of a new SWAT-team digital service, and its digital services playbook. The tenets above are clear and proscriptive, and, true to the complexity of digital transformation, allude to the tremendous change management effort required. It’s not trivial to enable institutional culture shifts like “Address the whole experience from start...

How to staff an effective social team


Good post from Jerry Kane on the difference between strategic and procedural social media practitioners. The former group understands your business and its vision, and the latter are the digital natives, expert in the tactical usage and what’s next on the horizon. The strategic team members have experiential business knowledge; the procedural pros have the digital muscle memory that informs...

What new leadership looks like


Last week I was lucky to hear two fascinating talks: from Bill George, HBS prof and author of True North, and Wael Ghonim, the Google employee and internet activist who energized pro-democracy demonstrations in Egypt just over a year ago. The theme that emerged for me was distributed leadership. George spoke about IBM’s collaborative organizational structure and shifting definition of leadership...

Recent Blog Posts