- We’ve all been hearing a lot about bots — but what are they? Facebook Messenger’s new release paves the way for more bot interaction, and Engadget has compiled a list of Facebook Messenger bots in the works. The lag time between interactions is odd — my early interactions showed early bots are rough, if not outright frustrating and useless.
- What does it mean to be a minimum viable product manager? Brandon Chu provides a useful overview of where a product manager should focus his or her attention for optimal results, as well as competencies and tasks to leave by the wayside.
- Litmus interviews marketing leader Ann Handley for advice on how to write great email copy. I like her use of “pathological empathy” with the recipient — too often email copy is so goal driven that the recipient’s needs, frame of mind, and even preferred device are overlooked.
- Email is notorious for miscommunication: recipients often read too much or too little into tone. But smiley faces won’t save us — new research shows that emojis, rendered differently on different platforms, also have potential for miscommunication. Another takeaway: the Apple “grinning” emoji is definitely terrifying.
- What is our responsibility to curb bad behavior on social media? This article makes the case for better stewardship of what happens on our own profiles. Last week at Harvard I took part in a Berkman Center panel on cyberbullying, which explored mitigation approaches including the role of the bystander.
Next week: Friday 5 will take a break next week for a quick trip to Berlin and a big move to NYC. Whether you’re an actual human or a chatbot, please send me your favorite curry wurst joints or stellar moving hacks. I’ll need them all.
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