chat Tag Archive

Burberry chatbot

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The care and feeding of your chatbot: Conversational interfaces demand a content strategy

Suddenly, we’re surrounded. From internet-enabled speakers to just-in-time text messages to AI-powered bots of all flavors, we have daily interactions through conversational user interactions. And as with any technology in its infancy, many of those interactions are flawed. How do you begin to create well-designed conversational interactions that take into account both the intent and context?

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Google microphone image

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Friday 5 — 7.1.2016

This is the year I began to rely on voice commands in the same compulsive manner that we all reach for our mobile devices. Try this helpful catalog of over 150 questions and 1,000 variations you can ask Google. My favorite Easter egg: “askew.” Just when you thought it was safe to count on your distributed content strategy, Facebook tweaks the …

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image growth trend

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Friday 5 — 6.17.2016

  Mary Meeker’s annual internet trends report reveals that internet growth is finally losing its mojo, but certain behaviors, like photo sharing and voice, continue to rise. Read the slide deck (or just the analysis.) Pleased to see Candace Payne, aka Chewbacca mask lady, made slide 85! The New York Times explains dark patterns, websites that turn persuasive user experience design into a dark …

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